on-line order troubles

I ordered a bicycle trailer on-line back at the beginning of the month. What a pain in the ass. All of the cheap on-line checkout systems now require your credit card billing address to match the delivery address or they won't ship to you...

I ordered the trailer and used their checkout system. I got a confirmation saying that I had placed an order and it was pending. About an hour later I got an email saying that the card was declined because they could not verify my address. They said I needed to update my credit card address verification to match my shipping address or provide another card... I grabbed another card that I had updated a few days earlier with my new address, verified that I had the necessary funds in the account and ran the transaction through. Same story - declined stating that the address didn't match. I called my bank and verified that the address was correct... No problem there.

I got another email later in the day stating that if I did not provide a new card or correct the verification problem that the order would be cancelled within 3 days... OK, so I called the company directly and said that I was trying to order on line but none of my cards would go through on their on-line check out system. They said no problem - that was a common issue for them and they would run it manually. So they did. I got a verification email saying that my card had been charged for the trailer. About an hour later I got an email saying that the trailer had shipped. Great!

Fast forward to today. I want to make another purchase (a solar oven) so I check my bank balance... I'm $165 negative! Turns out that I was charged twice for the trailer. The second charge was paid by my bank even though I didn't have the funds, so of course they whopped a $27.00 overdraft fee on top of the double charge... It's Sunday, so I can't get through to anyone. What a pain in the ass.