Well, today we received our 3rd washer/dryer... It arrived in relatively good shape unlike the first 2 that showed up here and I refused to accept. This one had only been dropped on the front of the box - pulling the back of the washer in about 1.5 inches. The driver made a note of the damage while I inspected the inside for any damage. It looked like nothing on the inside was out of place and a few minutes pulling on the back panel had it looking good enough, so I decided to accept it... After all, this is the 3rd delivery in the past month and I can't stand not having a washer/dryer for yet another week and a half waiting for another one to ship. You have to understand that part of me wanted to refuse the thing since it should arrive in perfect condition - not mostly OK with some minor denting - but paying $3.00 per load (not including gas and some of the clothes that have been ruined at the laundromat) has driven my standards down a bit...
Becky and I spent the last 45 minutes working the washer/dryer up the stairs, through the RV and into the space that I had built for it. Everything hooked up like a dream. The water lines don't leak, the dryer vent is absolutely perfectly aligned and I ran a temporary power cord to it from the RV park hookup (which tested good). Becky read from the manual and we set out to run a test load - big smiles on our faces...
The washer/dryer doesn't work. We followed the instructions perfectly and it skips all of the cycles except the dry cycle and then goes into some kind of diagnostic mode (lock button flashes - sometimes with the dryer light). We've tried the troubleshooting tips in the back of the manual that recommended that we unplug the unit for 1 minute and then restart the entire cycle from the beginning. When we hit start, all of the lights flash once, then it just goes into dryer mode. If I set the dryer to off (0 minutes) and start the unit again, the door locks, all of the lights flash, the dryer light flashes for a split second, the door unlocks and then the lock button flashes and the unit stops. Same story no matter what cycle we choose. I'm trying letting it finish a 20 minute dry cycle on the lowest heat setting to see what it will do when it gets to the end - hoping that by some miracle it will "reset" itself and go into wash mode...
Unfortunately, I think we have yet another return on our hands. I can't call the manufacturer or technical support until tomorrow, so we get to spend the next 14 hours or so in the same room as our $1000.00 dead washer/dryer.
I'm really discouraged and beginning to wonder if we'll ever manage to get a non-dented, perfectly working unit delivered to us. I hate to get pessimistic, but 3 strikes has put me in one of those moods...
Tomorrow I'll be on the phone with the seller, technical support and probably yet another delivery company scheduling a pickup... Wish us luck - we're in some need of it at this point...